Why our Property Management?
An initial consultation with you and then an assessment of every property we manage and offer a document checking service for Selective Licence applications. Once we have inspected your property we will provide you with a report that can then be used to ensure you are compliant with the Selective Licence conditions. We will then apply on your behalf for a Selective Licence.
We offer a selective licensing management service which is specific to the local authority scheme your property comes under. However we have incorporated into our standard service the more traditional operations you would expect from a property management company. These include rent collection, tenancy management, maintenance and reporting.
Our management service is designed to keep you in compliance with the specific selective licensing conditions that you must meet when you get your licence. Failure to comply with the conditions can mean huge fines and the loss of your ability to rent out your property.
Condition 21 states that your property must be inspected every 6 months and a specific type of record kept to comply with Selective Licensing. Therefore inspections and inventories must be documented and the council can demand that you provide them within 7 days. Our management services include assessments and inventories to ensure compliance at no extra cost.
We have developed an ASB policy with written procedures to ensure that our landlords comply with all the requirements in Condition 32. As part of Condition 32 you must have written procedures on how complaints are managed including investigating them and taking appropriate action. This is tough for landlords because failure to comply could mean you being responsible for ASB at your property and incurring fines and penalties. This is included at no extra cost in the Selective Licensing management service.
We have found that there are a lot of complaints about rubbish which is why the council have condition 18 and 19. These are specific to waste management and as part of our selective licence management service we ensure that your tenant has available adequate services and has had the right information so you are compliant. In other Selective Licence areas this has been a major headache for landlords so we aim to be one step ahead.
Tenant and Landlord Protections
We have public liability and professional liability insurance to protect our customers if we neglect our responsibilities and cause you financial loss.
We have a robust complaints policy and aim to resolve complaints within 14 days and we are bound by the Property Redress Scheme.
Our management services include rent collection and holding of deposits in accordance with the regulations. All money that we collect is held in a client account that is fully protected and insured from misappropriation.
There are very strict rules regarding tenancy deposits. Where we create a new tenancy we will register the deposit and issue the right paperwork to your tenant.
We will be organising for our landlords training and development in accordance with condition 35 which stipulates that landlords who have not had training in the last 3 years must undertake specified training within 12 months of being issued a licence. Failure to comply with this condition will mean your licence being revoked.
The law says that you must have documented proof that you did all your pre tenancy checks. Failure to comply with things like issuing your EPC certificate, Carbon Monoxide and smoke alarm checks, deposit protections and right to rent checks can render you liable to huge files. We do this and document that it has been done at no extra cost as part of our Selective Licensing management service.