Moving into a new Home

Moving into a new home is a special time for anyone and we want to make that experience the best it can be. And although we are paid by the landlord, we take our position as intermediary very seriously which is why we have developed our range of services with tenants in mind.

All our properties are advertised on all the major portals including Rightmove, Zoopla, Primelocation and Facebook Market Place. We are growing very fast and always getting new properties so if you are looking to move soon then you should register straightaway.

What do landlords want?
We worked out early on that our landlords shared the same problems and worries as our tenants. This included rent arrears, increasing costs, disrepair and antisocial behaviour. So we created a company where tenants were at the heart of everything we do. We know that if our tenants are happy then our landlords will be happy. The main priorities landlords have are that we find tenants that will pay the rent on time. And that look after their property and don’t cause any issues in the neighbourhood.

Who do we work with?
We work for landlords in and around Nottinghamshire. Landlords pay our bills and soon all tenant fees will be banned so this industry is going to get a bit tricky for those with the wrong approach.

Much of our back office activity is how we develop relationships in the local community to help our tenants maintain their tenancies. This ranges from initial work with housing departments to establish a tenancy to multi-agency work to maintain existing tenancies.

ID cards

At NGalloway we make sure that all our tenants know who is coming into their property so all our employees and contractors carry ID cards. These can be verified at anytime by calling 07838317574

Criminal Check

Your safety and security is important to us so we require all our employees and contractors that visit your property to have a criminal records check. This is a rolling programme and updated frequently.

32 Languages

We have many tenants that are not native English speakers. We don't want language to be a barrier to you having a decent and safe home so we now have our property maintenance and reporting system in 32 Languages.

24 Hours Notice

We respect your privacy and rights to enjoy peaceful enjoyment of your property so we will always work with you to carry out repairs. We will never ask to enter your property unless we have given you at least 24 hours’ notice. (Unless it is a genuine emergency)

What do you worry about when it comes to repairs?

We found that many tenants worry about repairs because they think landlords don’t care or that they will increase the rent. We are landlords ourselves and know this is not true. Therefore we have invested heavily in a 24/7 reporting system with full back end support. All our tenants can get the latest advice and easily report a repair or maintenance issue in your own language at any time.

Key features

24 hours / 365 days per year

Choose from 32 Languages

Out of hours Emergency Response

“How to Guides” where you can fix the problem yourself

Quicker repairs and maintenance

Response to request within 5 minutes

Application Process

Where are our properties advertised?

All our properties are advertised on all the major portals including Rightmove, Zoopla, PrimeLocation and Facebook Market Place. We are growing very fast and always getting new properties so if you are looking to move soon then you should register straightaway.

 

Would you like to View a property?

If you would like to view a property then you need to click the “View a Property” form where you will be asked to tell us some basic information about yourself and upload some form of Identification so that we know who you are before we send someone out to meet you.

 

Would you like to apply for a property?

Once you have seen the property and have decided you would like to rent it you must complete a tenant application form. All our forms are easily accessible online and can be completed in minutes. You can upload any documents that we need using your computer, tablet or smartphone. However if you get stuck we are always on hand.

When ever we assess tenants for our properties we look at the whole situation, so if we ask you for extra information then that is normal. We don’t discriminate bewtween people who are working and those who claim benefits.

We will reach out and request details of any previous landlords to confirm the length of your tenancy and to check what you have told us is correct. It is important for the sustainability of the tenancy for us to know how you have managed your previous tenancies.

We will reach out to your current employer to find out what you are telling us is correct. We will ask them to confirm details of employment, salary, occupation nd length and type of employment. In case of self-employment we will most likely look more at your banking details.

It’s not a problem if you are claiming housing benefit so please don’t worry. The main advice we can give you is to complete the application form honestly and include as much details as possible about all the income that you get. We will look at the Local Authority Housing Rates so it is important to tell us all about who will be living in the property.

Please don’t be worried when we ask for proof of your ‘Right to Rent’ because the law requires us to do this. Every tenant that rents a property has to do this in England. Even if you are a British Citizen. Where you are not an EU Citizen you will be required to provide a vaild visa.

Any tenants will be screened to ensure that they hold valid visas and permits to reside and/or work in the UK.

Standard Guarantor

If you can provide a guarantor then your application will be stronger. Sometimes landlords will require a guarantor before they even consider you as a tenant.

Can’t provide a Guarantor

If you can provide a guarantor that is a homeowner your application will become very strong. However if you can’t provide a guarantor your application will still be judged on its own merits.

Students Guarantor

Where ever possible we require a parent/guardian guarantor for all student properties. However, if this is not possible then please get in touch with us. We understand that some students will not have parental guarantors as you maybe; a Care Leavers, Migrant or Refugees.

You need an email address ot complete our online forms and we will ask you to accept tenancy related documents from us in an electronic format. The law says that we need to give you certain documents before you move in to the property or sign the tenancy agreement. Wherever possible you should make sure you have an email address before completing our forms

Don’t worry if you don’t have an email address

If you don’t have an email address that is ok. We are happy to give you everything in printed format. Please get in touch as early as possible so we can work with you to make sure you are not disadvantaged during the application process.

Your application will be judged individually and everything you tell us will be used to make an informed choice. Our priorities are that;

  1. That you live in a decent and safe home
  2. That your landlord recieves the rent
  3. That you look after the property and communicate well
  4. That you don’t cause a nuisance to your neigbours.

We will work closely with Local Authorities (LA’s) to mediate between them and landlords. Many LA’s have schemes in place where they will provide a bond in replacement of a deposit. Some will even pay rent in advance and all of them are required to put a plan in place to help you sustain any tenancy that you manage to get.

We accept bonds and our landlords will always listen to our recommendations.

Multi-Agency
Getting a deposit is a major barrier to obtaining a tenancy and we understand how hard things can get. However our number one priority is that the tenancy is sustainable so we may require a more in-depth conversation and a multi-agency approach.

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